Across
- 2. The best company to work for.
- 5. Clear, concise and ________?
- 10. This is essential to making sure you complete all assignments daily.
- 12. Trying to understand the emotions of the caller.
- 13. what type of questions allow you to gather more information?
- 15. Collaborative program used to share files.
- 16. Announced transfer.
- 17. Unnanounced transfer.
Down
- 1. The act of working together to achieve a common goal.
- 3. Attention and reflection are examples of this.
- 4. This person knows the most about a specific subject.
- 6. Skills you teach yourself.
- 7. This shows that your listening skills are underdeveloped.
- 8. Skills that are taught in a classroom setting.
- 9. The is noted on the ticket as the final fix.
- 11. These devices connect to the computer through external ports.
- 14. Provalus' messaging platform.