Across
- 3. You need to overcome these
- 4. Reinforce this to overcome objections
- 6. Reinforce this after the sale
- 7. Must earn this
- 8. After the sale, explains how to maintain these
- 10. Cross-sell multiple policies for a discount
- 13. Draws a connection between needs
- 14. What the customer can expect
Down
- 1. Accurately identify needs by doing this
- 2. A type of listening
- 5. Demonstrates this to see what's important
- 9. Type of questions to identify assets and gaps
- 10. You want to earn this
- 11. Reinforce the reason for the call
- 12. Capitalizes on opportunities and assumes what