Across
- 4. The people we work with thought our organization.
- 5. Lifestyles, modes of living, needs, motives attitude.
- 6. Characteristics about a company such as how many employees, hours of operation and so on.
- 8. OUr personal vision of the result that will come from our experience.
Down
- 1. The customer we do business with outside our organization.
- 2. Anything we do for the customer that enhances the customer experience.
- 3. Characteristics like age, income, marital status, education.
- 7. The way that we see something based on our experience.