PTS Chpt 1-4

2. In a Chinese restaurant, diners use this to eat. Chpt4
3. A ______ dining restaurant is a restaurant that serves moderately-priced food in a casual atmosphere. Chpt3
6. A service staff must present a ____ appearance that reflects the image of a clean and neat service staff. Chpt2
8. To have good hygiene you must shower at least _____ a day. Chpt2
9. When folding napkins, always make sure that your hands are ____.
11. Plates, dishes, cups, and other similar items, especially the ones made of earthenware. Chpt4
14. The ________ Kitchen is used when practical sessions for cooking are done with the students. Chpt1
15. ___________ breakfast - is a light breakfast, typically consisting of coffee and bread rolls with butter and jam. Chpt3
16. ________ is served during 6.30am to 10.30am. Chpt3
19. ______ _______in workplace refer to unsafe conditions that can cause injury, illness or death. Chpt1
21. ____ ___________ restaurants are full service restaurants, with valet service and well- groomed servers in elegant uniforms who will help you to your seats. Chpt3
23. This is usually a sweet course or dish, such as fruits, ice cream, or pastry, served at the end of a meal. Chpt3
24. Set menu have a _____ price. Chpt4
25. To have positive attitude at work you must display ________ body language, gestures and greetings. Chpt2
27. The word used in a restaurant refering to the table setting for a person. Chpt4

1. Maintain a comfortable ________ with your guests. Excuse yourself when you need to lean forward to carry out certain task. Chpt2
4. Make sure the kitchen floor is always dry and free from ______. No running or playingin the Training Rooms. Chpt1
5. Cutlery used for main fish/seafood courses such as Fish and Chips, Salmon fillet, etc. Chpt4
7. It is important for service staff to maintain a professional image through good _______. Chpt2
10. ___________ your guests with a warm smile when they are about 10 feet away and welcome and greet the guests when they are about 5 feet from you. Chpt2
12. In the ___ _____ menu, the customers are free to choose from the whole available menu. Chpt4
13. A training restaurant in crest where students practise their Hospitality skills. Chpt1
17. Good customer service will create a good dining ________ resulting in guests coming back to dine in the restaurant. Chpt2
18. ______ is served during 11am to 3pm. Chpt3
20. This is a food or drink served before a meal to stimulate the appetite; typically they come in small portions. Some examples are salads, soups, fried spring rolls, cold cuts and many others. Chpt3
22. Always exceed guest’s expectation by going that extra ____. Chpt2
26. To have good hygiene you must keep your fingernails clean and _______. Chpt2