Across
- 3. BENESTAR
- 5. FOR OTP WE MUST CONFIRM DOB AND
- 7. CAPTURING NOTES WHEN PCC IS DOWN
- 8. RECORDING CUSTOMERS DISSATISFACTIONS
- 10. INFO ABOUT CUST HSHIP ASSISTANCE
- 13. EXPRESSING DISSATISFACTION ABOUT THE BANK
- 14. IDENTIFYING INTERNAL STAFF
- 16. UNDERSTANDING CUSTOMERS SITUATION
- 17. C ADV DIDNT RECIEVE LETTER WHAT TRIGGER IS THIS
Down
- 1. C MENTIONS THEY HAVE AN INJURY
- 2. CUSTOMER NO LONGER REQUIRES ASSISTANCE
- 4. POS UMI UNABLE TO BAUTD UNDER 120 DPD
- 6. MUST BE RECORDED FOR EVERY CONVO
- 7. IF LETTER HAS NOT BEEN ISSUED
- 9. PROPERTY SECURITY IN CAP
- 11. INTEREST ONLY EXPIRY
- 12. INSURANCE
- 15. DELINQUENCY