Across
- 3. Customer In what tab of the portal can you edit the shipping address?
- 5. Holidays or Pending enrollment in Lifeline or ACP benefit can cause shipping to be...
- 7. In what tab of the portal can you see what service is the customer enrolled in?
- 8. In what tab of the portal can you see the ICCID?
- 10. What type of SIM could you recommend besides Pysical SIM?
Down
- 1. New Phones comes with how many of warranty?
- 2. RENEWED devices come with how many of warranty?
- 4. Mobile If the Caller ID displays "Pre-Paid," the caller is a...
- 6. What is one of the ways customers can get a confirmation besides SMS?
- 8. a Ticket The customer must call in within 45 days of the package delivery. If the package was delivered and not received and the customer failed to contact QLW/HM within 45, what we shouldn't do?
- 9. You would open a call using what script, in case a customer contacts you without having set up a security PIN?