Across
- 2. positive bond formed between a brand and its users during service interactions.
- 5. including all pertinent information on an account
- 8. doing your best to fully to prevent repeat customer inquiries
- 9. sharing in customer’s excitement or disappointment
Down
- 1. information to be provided if resolution cannot be achieved immediately
- 3. listening Be patient, allowing the customer to speak without interruptions
- 4. Interacting in a friendly, professional, and positive manner that matches her style
- 6. control efficiently guiding the call
- 7. Express regret for any disappointment or negative experience