Across
- 4. The system of checks that ensures repairs meet standards.
- 5. A scheduled time for a customer to bring their vehicle in.
- 8. A calculation of costs for repair services.
- 10. A promise that repairs or parts are covered for a certain period.
- 11. Continuous learning for technicians to stay updated on technology and techniques.
- 12. Getting repairs done quickly without compromising quality.
- 14. The parts and supplies stocked by a shop.
- 15. A top priority in any repair shop; prevents injuries and protects staff and customers.
Down
- 1. Clear information exchange between staff and customers.
- 2. A document listing services to be performed on a vehicle.
- 3. The practice of helping customers and providing a positive experience.
- 6. Essential equipment for identifying vehicle problems accurately.
- 7. Original Equipment Manufacturer parts used for high-quality repairs.
- 9. The process of keeping vehicles in good working order.
- 13. Keeping the shop neat and organized for safety and professionalism.