Across
- 3. Term for a performance requirement, usually numeric (can be internal or external)
- 5. Type of audit required to obtain or maintain ISO certification
- 8. Information or service we are contractually obligated to provide to our external customer; usually associated with a deadline
- 9. Website where the NCI quality policy, quality objectives, and quality procedures are posted
- 11. An assessment of the work we do against a standard
- 12. AdvanceMed's primary external customer
- 14. Adjective for a product or service that does not meet one or more customer requirements
Down
- 1. Number of NCI Quality Objectives
- 2. A type of action to address a nonconformity or a customer complaint
- 4. Abbreviation type of assessment CMS conducts of our performance, by contract
- 6. Term for another person or department that relies on the output of your work to do their job (2 words)
- 7. Abbreviation for the system we use to log corrective actions, preventive actions, and process improvements
- 10. NCI is committed to ensuring customer satisfaction and to meeting all ____________ contained in our contracts
- 12. As a ZPIC and UPIC, AdvanceMed is required to be ISO-_________
- 13. Abbreviation for a work instruction that is maintained in a secure location and has an approval process and revision history