Across
- 7. proof of achievement
- 10. make something better
- 12. guiding and directing the purpose of the organization
- 15. fulfilment of expectation/needs
Down
- 1. something needed or mandatory to be compliant
- 2. foundation for a system of belief
- 3. assistance/support given to customers
- 4. features in a good/service expected by the customer
- 5. comply with rules and standards
- 6. a level/degree of quality
- 8. when you monitor, analyze and evaluate
- 9. do something
- 11. series of actions or steps
- 13. what you want to do and how you going to do it
- 14. perform an action