Across
- 3. make something better
- 5. perform an action
- 6. deciding on what to do
- 7. features in a good/service expected by the customer
- 8. a person who buys a good or service
Down
- 1. adhere to rules/conform accordingly
- 2. level of quality
- 3. same standard
- 4. a series of steps to achieve an end result
- 6. foundation for system of belief and behaviour