Across
- 3. Organization for Standardization
- 4. role of management in maintaining quality culture
- 5. put the plan into action
- 6. review results and look for areas for improvement
- 8. foundation for a system of belief/behaviour
- 9. use what was learnt to improve the process
Down
- 1. a level of quality
- 2. series of steps taken to achieve an end
- 3. enhancing the quality of a product/service
- 7. features of a good/service expected by customer
- 8. a detailed proposal for doing something