Across
- 2. - something to authentication the account
- 3. - customer completed the portal 5 days ago but no communication from us
- 5. - deposition code when the customer is concerned about the communication they received
- 6. - customer requested all data from AmEx; It will be within how many days
- 9. - another authenication question
- 10. - customer call in about credit card limit
- 11. - the card will be this after 120 days without action from the customer
Down
- 1. - One of the acceptable document
- 4. - Account status that the customer has not received communication yet
- 7. - the 15 digit code that is needed to log into the portal
- 8. - the card will be this after 180 days without customer action