Across
- 6. You create this type of alarm when an event is confirmed (fire, burglary or medical)
- 7. What you should be offering customers who may have alarms going off repeatedly (two words)
- 8. When you receive additional information after a dispatch, you need to ______ the responders
- 9. What you need to do on the initial calls of a burglary alarm before a dispatch
Down
- 1. A device used to communicate between customers and the central station, usually mounted on a wall or counter/table top (two words)
- 2. When a customer is requesting technical assistance with their alarm, we get them in touch with ______.
- 3. After a dispatch, you are calling contacts to do this
- 4. To request an account from another operator you send this
- 5. Operator action you use to have an address confirmed/updated
- 10. Program used to determine a customers service options and primarily in the answering service skill set.