Across
- 2. skill Reclaiming My Time highlighted
- 5. game played as a team
- 9. check back with the customer after 2 minutes
- 10. an online resource
- 12. the amount of closed ended questions to regain call
Down
- 1. when a group of people come up with new ideas
- 3. the time after your call before you are available
- 4. your host for the scavenger hunt
- 6. after you take a caller off hold you should
- 7. one thing Mrs. Brown was talking about
- 8. you should not __ a customer while they are talking
- 11. effective call control can help improve