Across
- 6. When is it appropriate to CLOSE a ticket?
- 7. What column on mymobile/ will determine if a phone is a BYOD or Corporate Phone?
- 12. Where do you search for help to resolve EU issues?
- 13. What type of transfer begins by conferencing together the end users and the other agent, then you disconnect?
Down
- 1. You would access this website to report a data leak or lost hardware among other things.
- 2. What is the tool that AGENTS have for viewing ALL computer names and end user has logged into recently.
- 3. When you would tell an end user to "make sure to close anything you may have open that is confidential?"
- 4. What color should Production Service Now be in trianing?
- 5. When a remotely working person cannot log into the network this is usually the cause.
- 8. What is the shortcut for the SNOW training site?
- 9. What process needs completed when an end user fails their VAC questions?
- 10. What is the correct phonetic for P in the nato alphabet?
- 11. If you cannot find a KB or need general help when you are taking calls who can you ask?