Across
- 4. The process of determining whether a customer will renew their contract.
- 5. A key metric used to measure the likelihood of a customer renewing their contract
- 6. The practice of regularly interacting with customers to maintain strong relationships.
Down
- 1. A customer who continues using a service over a long period
- 2. The act of extending the duration of a contract or agreement
- 3. A personalized message sent to remind customers about their upcoming renewal