Across
- 2. ___________ to what the customers have to say.
- 4. Customers appreciate consistent ______ to their open cases.
- 7. The ultimate goal is to ensure excellent customer_______, another word for contentment.
- 10. Delighting your customers means _____ their expectations.
Down
- 1. CUSTOMERS / People who keep coming back to your business.
- 3. Understanding and identifying with your customers’ feelings is called.
- 5. Customer complaints should be seen as _____ to improve service.
- 6. A positive ____ is required for delivering excellent customer service, another word for outlook.
- 8. Recognize with gratitude; be grateful for.
- 9. We have to listen to customers ____ to improve our processes.