Across
- 1. Customer presses option "0"
- 3. This website is only for the call center
- 5. Basic of customer service: listen and acknowledge
- 7. 2/3 of the core values
- 9. Used to make appointments with customer service reps at a branch
- 11. What does the "S" in GUEST stand for?
- 12. What branch are we closing in June?
- 14. What are the hybrid tellers called?
- 16. Customers feel that they have a say in the situation
Down
- 2. One of the 4 R's that we learned during orientation
- 4. What phone system do we use to answer calls?
- 6. One of the Oahu drive thru teller locations
- 7. This department assists agents with directions on calls and where to find a procedure
- 8. 3/3 of the core values
- 10. 1/3 of the core values
- 13. One of the hot topics to avoid
- 15. Basic of customer service: be nice!