Across
- 6. understanding of performance measures for improvement
- 8. Loss of capacity
- 9. Flattening demand peaks
- 10. service to vary in terms of quality
- 11. Prevent failure
- 14. standard activites high volume
- 17. Unapproved authority
- 22. Categorises processes b identifying where vaue is added
- 25. Manufacturing multiple items before they are sold
- 26. Capturing Touchpoints encountered
Down
- 1. Benchmarking using observations from other orgs
- 2. Walks customers through map of business
- 3. One Off relationship, minimum info
- 4. capacity strategy aiming to maximise utilisation of scarce resources
- 5. type of control system for environmental factors
- 7. control system for measuring standard performance
- 12. expectations unclear
- 13. Measuring organisaiton against internal or external targets
- 15. Hihgly capital intensive service
- 16. form of outsourcing to other countries
- 18. Customer which is impatient or troublesome
- 19. Factors are indespensible
- 20. Benchmarking measuring and comparing to other orgs
- 21. production system using continuous improvement and wast reduction
- 23. procurement which creates disintermediation
- 24. Service which is labour intensive low interaction and customisation