Across
- 2. System where we find a card's tracking number
- 6. Screen that will appear when you press “CTRL+Z” while in OMNI
- 8. This token is mandatory on every call
- 9. System where we expedite a card
- 12. System where we verify a caller is an employee of Bank of America
Down
- 1. Customer does not have their DL with them. Would we SKIP or FAIL this token?
- 2. System where we see the Online Banking ID
- 3. System where we file claims
- 4. When the charges on the account are confirmed as fraud, what action code do we use?
- 5. What needs to precede a word to make it a verbal password
- 7. System used to report Elder Abuse
- 10. Authentication token that can be asked on a compromised card?
- 11. System that makes automated calls