Across
- 3. Violation of SLA or security rules
- 5. Rio Month
- 6. What C stands for in DMAIC
- 8. _________ matrix is created by product operations lead and followed by product support team to ensure SLA compliance
- 9. ___________ error is a problem for which the root cause is understood and there is a temporary workaround or a permanent fix that has been identified
- 10. One of the 7R's of High availability
- 11. _____________ is any unplanned interruption to the normal working of the service or application
Down
- 1. ____________ helps to mitigate the risk of staff turnover
- 2. __________activities are carried out on a 24*7 basis.
- 4. DOU serves as a reference document for the vendor and as an ___________ of the requirements for the customer
- 7. _________ is a Business as Usual (BAU) state.