Across
- 1. The phone system we use to call our offices
- 4. We will do this with similar offices once we have verified with the office they do belong together
- 8. We will BLANK an office once they have received our request and commit to sending us back the records
- 9. The BLANK Associate Agreement is the contract between Centauri and the Health Plans which allows us to request records on their behalf
- 12. The T in MRT
- 14. The name of our office management system
- 16. Always BLANK and dial to improve your tone of voice
Down
- 2. The E in EMR
- 3. This is how we will schedule an office which advises they charge for their medical records
- 5. When we leave a voicemail, this number which we provide to the office will always be the Provider ID number
- 6. This office status indicates the office has been escalated to the Health Plan for resolution
- 7. This team at Centauri will monitor calls and review the medical records for accuracy once they have been uploaded to our system by the MRTs
- 10. We will not send the request for these types of Copy Centers because Centauri has an established rapport
- 11. The list of patients is also known as a BLANK list
- 13. We only use this company's website to create shipping labels
- 15. Also known as the Health Information Portability and Accountability Act