Across
- 2. USED TO LISTEN TO CALLS
- 4. WHERE YOU UPDATE CUSTOMER ACCOUNT INFORMATION
- 6. NSW, QLD & SA FALL UNDER THIS
- 8. APPLICATION TO TAKE AND MAKE CALLS
- 11. WHAT DOES AST STAND FOR?
- 12. FROM HOME WHAT DOES WFM STAND FOR?
Down
- 1. APPLICATION FOR WORK INSTRUCTION
- 3. TIME OF USE & DEMAND ARE AN EXAMPLE OF THESE
- 5. VICTORIAN CUSTOMERS HAVE MANY OF THESE
- 7. MUST BE ADDED ON EVERY CALL RECORDING WHO CALLED AND ACTIONS TAKEN
- 9. MOVE IN __________ OUT
- 10. ENERGY RETAILER