Across
- 5. Don't make ______________ about what a customer can afford
- 7. Always think about adding ___________ to each customer
- 8. To _______ means to put yourself in customer's shoes
- 11. _________ Ida
- 12. Position yourself as the __________
- 13. End the conversation on a ____________ note
Down
- 1. __________ for the save/sale. You've earned it!
- 2. Present the ________ as well as the savings
- 3. __________ Ned
- 4. Learning needs means you ask about ____________
- 6. Skeptical _____________
- 9. Easy Going _____________
- 10. Take _______ for handling the reason the customer came in today
- 14. The order in which you discuss each line of business