Across
- 2. Suggesting additional or upgraded products that genuinely meet a customer’s needs
- 5. Creating an experience the customer is likely to remember positively
- 6. Understanding products well enough to guide customers with confidence
- 7. The Emax customer service model that guides how we engage with customers
Down
- 1. Giving confidence and reassurance to a customer, especially during concerns
- 3. The first positive interaction that sets the tone for a customer’s experience
- 4. Being well-groomed, neat, and professional in appearance