Across
- 1. dollar or unit sales goals set for the sales staff to achieve in a specified period of time
- 3. expressing yourself without the use or words
- 5. process of selling over the phone
- 6. sales person simply welcomes the customer to the store
- 8. the names of others people who might buy the product
- 12. potential customer
- 13. when salespeople ask previous customers for names of potential customers
- 14. potential customers are selected at random
- 17. takes place in a maufacturer's or wholesalers showroom or a customers place of buisness
- 19. Advantages or personal satisfaction a customer will get from a good or service
- 20. direct contact between a sales person and customer
- 21. feeling experienced by a customer through association with a product
- 22. logical reason for purchase
- 23. preparation for the face-to-face encounter with potential customers
Down
- 2. used when there has been little or no previous experience with an item
- 4. providing solutions to customers problem by finding a product that meets their need
- 7. Mayb be basic physical or extended attributes of the product or purchase
- 9. Matching the characteristics of a product to a customers needs and wants
- 10. Used when a person buys goods and services that he or she has purchased before but not regularly
- 11. are thoes that require more than a yes or no answer
- 15. used when a person needs little information about a product
- 16. the salesperson makes a comment or asks a question about a product in shich the customer shows interest
- 18. the sales person asks the customer if he or she needs assistance