Across
- 2. partner transfer offered at the end of each call
- 5. offering a hiton membership
- 7. Immediately asking for the card details after quoting the rate.
- 9. Reminding the guest where they contacted, while closing the call
- 10. A brief summary of the reservation details before confirming
- 13. What the rooms has and how these amenities can enhance the stay
- 15. This rate gets you double points
- 16. Offering a sister property if the original location is unavailable
Down
- 1. This rate is for Hawaii locals and they must show a valid ID at check in
- 3. this rate requires ID/travel orders at check in
- 4. Offer to book additional reservation today
- 6. When booking multiple rooms, it's 1 to very 3 rooms
- 8. This rate includes breakfast for 2 and kids under age 5
- 11. Attach one to every reservation before confirming
- 12. Starting the call with your name and location
- 14. Add an additional amenity to the room rate when booking to enhance the stay experience