Across
- 3. Learning the customer's purpose, needs and travel motivations.
- 4. Making the booking moment exciting and memorable.
- 6. Creating an immediate professional and friendly first contact.
- 7. A warm, genuine welcome that sets a positive tone.
- 9. Building trust through rapport and personal engagement.
- 10. Providing tailored travel solutions based on the customer’s needs.
Down
- 1. Offering personalised tips and thoughtful finishing touches.
- 2. Gathering key trip details like budget, dates and preferences.
- 4. Staying in touch through care calls and updates.
- 5. Confidently moving the customer to confirm their travel plans.
- 8. Checking in, clarifying details and overcoming concerns.
- 11. Proactively suggesting insurance, tours and value-add products.