Across
- 4. Looking directly at someone’s eyes when talking
- 6. A blended fruit drink, sometimes without added sugar
- 9. The way someone physically holds themselves
- 10. Expressions used to show emotion or reaction
- 11. Lacking confidence or certainty
- 12. Paying attention to what someone is saying
- 13. Selling through displays or signage
- 16. Type of selling by making helpful recommendations
- 18. A similar option offered when something is unavailable
- 20. Deal or discount to increase sales
- 23. Food ordered to be eaten elsewhere
- 27. Action provided to meet customer needs
- 28. A helpful suggestion based on the customer's needs
- 31. Encouraging a customer to buy more or upgrade
- 32. Directing a customer to a more experienced staff member
- 34. The value the feature provides the customer
- 35. Selling when the customer knows what they want
- 37. Expression of dissatisfaction from a customer
Down
- 1. Changing a dish to meet a customer’s needs
- 2. Ingredients that may cause allergic reactions
- 3. Feeling sure of yourself or your knowledge
- 5. Nonverbal signals from posture and gestures
- 7. Contains no wheat-based ingredients
- 8. Display of ready-to-eat food items
- 14. The person receiving service
- 15. Working together effectively with others
- 17. The way your voice sounds
- 19. How loud or quiet your speech is
- 21. Spoken communication
- 22. Bringing food to a customer off-site
- 24. Selling based on customer needs and benefits
- 25. A reduction in price
- 26. Body language and facial expressions
- 29. Limited-time or featured menu items
- 30. Item sold in a hospitality setting
- 33. List of food and drink items
- 36. A specific detail of a product or service