Across
- 2. Engineering The act of deceiving individuals or systems to gain access
- 3. Frequently Asked Questions
- 5. What month of the year is often associated with celebrating Customer Service Week
- 8. What do customers seek when they contact support
- 10. The process of verifying the identity of users or systems
- 12. A type of attack that disguises malicious software as legitimate
Down
- 1. Customer _____________ is the measure of how pleased and content customers are with a product, service, or overall experience
- 4. Metrics and Measurement to track service performance
- 6. Understanding and sharing the feelings of customers
- 7. Security A practice of ensuring data privacy and compliance
- 9. The term for providing assistance to customers via written messages
- 11. A measure of how likely a customer is to recommend a company