Across
- 5. Before requesting a Service Interruption Letter, you'll need to verify customer was without power and the timeframe for which they were out through this application
- 7. when a customer receives 2 or more returned payments in a 12 month period they are automatically placed on this list
- 8. allow customers to pay approximately the same amount over an 11 month period by leveling out high/low seasonal bills
- 9. you must always do this to the dunning process when manually reconnecting a customer who was disconnected for non-payment
- 11. Clarification Cases are created by the front office when we cannot complete the customer request and are also called this.
- 12. Payments that are not posted immediately (Mail check, Express Check, ACH Payments)
Down
- 1. a third party vendor AES uses to process payments.
- 2. can be created for Security Deposits or Account Balance.
- 3. a federally funded program to assist low-income households with their winter heating bills.
- 4. this type of account is an inactive account that has an unpaid balance for 45 days or more
- 6. responsible for processing payments for AES that are received by mail, banks, and miscellaneous pay agents.
- 7. represent specific situations that require attention or resolution
- 10. allows you to access and/or update customer's online account information as well as impersonate the account for viewing and assisting the customer.