Across
- 2. created when a specific situation requires attention or resolution
- 4. also referred to as solar or renewable energy
- 8. someone who is authorized to do business with AES, but is not financially responsible
- 10. a person or an organization that has a relationship with AES
Down
- 1. a fixed monthly fee that all customers pay for electric service, even if no electricity is used
- 3. blocks the account from entering the next step of the collection process for a limited period
- 5. used as reminders for agents to follow up on accounts that have assignments that need to be completed at a future date
- 6. the readings that are gathered every 15 minutes from meters are called this
- 7. allows customers to pay approximately the same amount over a 12 month period by leveling out high/low seasonal bills
- 9. a federally funded program to assist low-income households with their winter heating bills