Across
- 3. Question that suggests a particular answer
- 6. Friendly posture and movements that welcome customers
- 8. Range of options available to the customer
- 14. Question answered with yes or no
- 16. Person who buys goods or services from a business
- 20. Arrangement of products to attract attention
- 21. Clearly describe information or features
- 22. Written proof that something was bought
- 24. Complete process of buying or selling
- 26. Confidence a customer feels in the seller
- 27. Store rule that guides actions and decisions
- 28. Paying attention to what the customer says
- 30. Asking questions to understand customer needs
- 31. Question used to confirm understanding
- 34. Crossed arms or posture showing discomfort or resistance
- 35. Things a customer must have or require
- 37. Ways a product helps the customer
- 39. Electronic payment made using a card
Down
- 1. Friendly first words spoken to a shopper
- 2. Item offered for sale
- 4. Reduction in the normal selling price
- 5. Process of selling goods to customers
- 7. Replacing a bought item with another
- 8. Physical money used for payment
- 9. Concern or reason a customer may not buy
- 10. Protection against theft, loss, or fraud
- 11. Reminder that confidence and attitude matter in sales
- 12. Amount of money charged for an item
- 13. Money given to complete a purchase
- 15. Promise to repair or replace a faulty product
- 17. Question that requires more than yes or no
- 18. Suggest a suitable product to a customer
- 19. Uncrossed arms and relaxed stance showing approachability
- 23. Help a customer during their purchase
- 25. Worth or usefulness of a product for its price
- 29. Final step where the sale is completed
- 32. Being correct and free from mistakes
- 33. Money returned after a purchase
- 36. Help and support provided to shoppers
- 38. Encourage purchase of a higher-value item