Across
- 7. The development of a novel idea.
- 8. Inventory held in order to absorb large increase in supply or demand.
- 10. Putting into practice anything new that an organisation has not done before.
- 11. The physical and psychological setting in which a service experience is organised and delivered.
- 14. A system for managing advanced reservations through pricing and other mechanisms to maximize profitability.
- 15. The strategy of adjusting inputs so that outputs match demand
- 18. The complete supply chain dedicated to the reverse flow of goods for return, repair or recycling.
- 19. Authorizing employees to make critical decisions about how their work should be done.
- 20. A systematic arrangement of actions design to achieve specific outcomes.
- 22. The variety of responses consumers may have to a service experience.
Down
- 1. The proportion of effective capacity that is achieved.
- 2. the scope of a job by assigning more responsibility for the work done – Job enrichment.
- 3. The systematic improvement of processes and outputs through incremental innovation.
- 4. Any quantifiable item that is stored and used in an operation to satisfy a customer demand.
- 5. The shift of production from in-house to a supplier.
- 6. The design of production or operations in order to maintain quality.
- 9. A production system in which an operation is broken down into distinct processes that are completed on a small number or ‘batch’ of products at a time.
- 12. Characteristics of a product or service which directly contribute to winning business from customers.
- 13. The maximum possible output in a given time.
- 16. The physical and psychological setting in which manufacturing is organised and delivered.
- 17. All the features or characteristics of a product or service that allow it to satisfy stated or implied needs.
- 21. The size or scale of the output, i.e. how many items are manufactured or customers served in a specified time period.