Across
- 3. Process used to establish identity and authorisation
- 6. Complaint category involving behaviour or conduct
- 7. ATO virtual assistant that answers general tax enquiries
- 9. Matching a voice against an enrolled voiceprint
- 10. Complaint category involving knowledge or training gaps
- 12. Hardware registered to access ATO app features
- 13. Live online communication channel with clients
- 14. Complaint category involving data or information breaches
Down
- 1. Six digit code used to verify devices
- 2. System used to record and review customer interactions
- 4. Recording, chat or contact between a client and the ATO
- 5. Authenticated web chat platform linked to Siebel
- 8. Complaint category relating to advice and procedures
- 10. Client record management system used by the ATO
- 11. Biometric identifier used in Voice Authentication