Across
- 4. This detail will be used when sending the VoCM survey to the merchant. (2 words)
- 6. The 10-digit account identifyer obtained from the caller. (2 words)
- 8. This communication skill should be used to gather as much detail as possible about the merchant's issue. (2 words)
- 11. Agents should just save their case before selecting this option to further assist the merchant. (3 words)
- 12. A program with a graphical user interface for displaying HTML files, used to navigate the World Wide Web.
- 13. The name the merchant uses to log into a website. (2 words)
Down
- 1. These can be found in the Service Cloud, and will provide further instruction for current and pending issues. (2 words)
- 2. This case field quickly references the merchant's issue.
- 3. The software that supports a computer's basic functions. (2 words)
- 5. This case field provides details about the merchant's issue.
- 7. Agents should use Impersonation to complete this task before escalating. (2 words)
- 9. The edition of a program with a graphical user interface for displaying HTML files, used to navigate the World Wide Web. (2 words)
- 10. This is the type of article.