Across
- 5. Synonym of Correct
- 7. _____________ is Power
- 8. Take ___________ of the work that you do
- 9. Stepping into someone else's shoes
- 10. Opposite of Rude
Down
- 1. Give a Correct ___________ to the customer
- 2. Have a __________ Oriented Approach
- 3. ____________ intently to what the customer has to say
- 4. A __________ in need is a _________ indeed
- 6. Offer options and ______________ to the customer