Across
- 1. Evaluating if enough resources, staff, or expertise are available
- 5. Visual map outlining the steps a customer takes
- 7. A contact point between an enterprise and its customers
- 8. Process of maintaining customer satisfaction and loyalty
- 9. Overall experience from initial contact to final purchase
- 11. Make a lasting customer imprint
- 12. Interaction that builds strong relationships with customers
Down
- 2. Analyzing if a project aligns with existing regulations and laws
- 3. Tracking satisfaction after service or sale completion
- 4. Data focuses on descriptive variables that cannot be measured or assigned a numeric value
- 6. Provide products and resources
- 10. Customer's recommendation of a brand to others