Across
- 4. Optional finance activity
- 6. An IT service provider that is part of a different organization from its customer
- 8. A structured set of activities designed to accomplish a specific objective
- 9. What the service does
- 10. The person who is held accountable
Down
- 1. Rules that govern a process
- 2. Responsible for the operational management of a process
- 3. Any person who has an interest in an IT service
- 5. How the service is delivered
- 7. Any resource or capability of a service provider