Across
- 2. SLA for P3 Incident Acknowledgement in hours
- 6. use of machines/scripts to do manual work
- 8. contains all relevant information about all components (software/hardware)
Down
- 1. servers/storage accessible over the internet
- 3. to make information unreadable by anyone who is not explicitly authorized to view that data
- 4. Software used for making International calls
- 5. Who do we call to report major incidents
- 7. SLA for p3 task resolution in weeks