Across
- 2. Guest to be acknowledged in_____steps
- 5. Never point to show direction,always use the _________gesture
- 8. Avoid to use it in guest areas
- 11. escort the guest_________ when asked for directions
- 13. know your__________
- 14. a heart warming indian welcome
- 15. offer assistance with__________.The sequence is children, elders, ladies,gents
- 16. guest to be greeted in________ steps
Down
- 1. "Allow me to assist you with your__________"
- 3. Answer the _______________with a smile in your voice
- 4. open the_____ for an approaching guest
- 6. VIBS are _________
- 7. nonverbal communication
- 9. first impression matters
- 10. Allow the guest to enter the___________ first
- 12. own it and _________
- 15. be a detective everyday and find______ to wow the guest