Across
- 3. Service … one of the aspects in service triangle
- 5. Service … how service will be taken to the customer. Contains process, staff, facilities
- 6. Example of internal service
- 9. … priorities, highlight of service strategy
- 12. Document that shows sequence of assembly
Down
- 1. Document that shows design of subassemblies
- 2. Customer goes to service provider in … based services
- 4. One of the points to be documented in service blueprint
- 7. Most dominant issue is service org design
- 8. Service … contains all elements of service being delivered
- 10. Service provided at customer location in ... based services
- 11. Operation and … sheet another tool in process flow design