Across
- 2. Try to find a way to say this when members ask for help
- 4. Be sincere, professional and welcoming when doing this
- 7. You do this when you challenge yourself and expectations to think of ways to elevate yourself above the competition
- 8. Take time to ___ to members words, tone, body language and watch how they feel
- 9. It is important to continue this through training, and other tools like the internet, newspapers, books and television
- 11. Members in front of you are always this
- 12. We exist because of these
Down
- 1. The feeling we want to give members by using their name and thanking them for their business
- 3. A way to greet members
- 5. A way to help members access their accounts
- 6. This is crucial to complete transactions in a way that members will be confident and trusting in your knowledge
- 10. What to do without casting blame, if something goes wrong