Across
- 6. A _____ ___________ is a visual representation of prospects and where they are in the purchasing process.(5,8)
- 8. CRM, client services and service quality will lead to customer ________ (9)
- 10. Reducing _________ helps reduce cost and improve efficiency (8)
- 12. Doing a thorough _____ will help in reducing accidents at the customer location
Down
- 1. _______ Activities help generate leads and Brand building(9)
- 2. _____________ has made information available at fingertips (14)
- 3. Process of turning a lead into an opportunity/deal(10)
- 4. A ______ culture promotes excellence and ensures individuals take accountability (11)
- 5. ___________shape the culture and define the character of our company (6)
- 7. Sales ___________ is the rate at which the sales team acquires revenue for the organization(12)
- 9. Timely billing and follow up will reduce the _____ and that in turn will boost cash flow (3)
- 11. Initial customer purchase decisions are based on need. ________ decisions are based on experience.(8)