Across
- 2. Helps make the days go by
- 4. The main purpose with our Members
- 6. Who makes the difference to our Members
- 7. Keeping the Members we have, while working towards increasing our membership
- 8. How we should act at all times
- 10. What we hope to create with our Members
- 11. Our focus at Kaiser Permanente/SMADS
Down
- 1. Service What we provide our members
- 3. Shows that we are listening
- 5. The Customer Service we provide
- 8. The attitude we must maintain with our Members
- 9. A key element in handling escalated calls