Across
- 5. Remaining quiet to give the client time to think, process their feelings, and decide what to say next.
- 8. Share relevant personal experience to build a rapport, use sparely, and for the clients benefit
- 9. Offering a new perspective or explanation for the client's feelings or behaviors
- 10. Pointing out a discrepancy between what the client says vs what they do to raise the awareness
Down
- 1. Gently asking a question like "How does that make you feel?" to help the client identify their emotionsSanctionFeelings
- 2. Providing factual, objective information when it is needed instead of giving advice
- 3. Asking a question that can be answered with a "yes" or "no" or a short, specific piece of information
- 4. Giving the client reassurance to have and express emotions. Ex. "It's okay to be angry" "It's okay to be sad"
- 6. Asking a question that encourages a detailed, elaborate answer, sometimes used after powerful paraphrasing or using "How" or "What"
- 7. Briefly stating the main points and key details in your own words from the discussion