Across
- 2. Good communication is the _____ between confusion and clarity
- 5. A white glove type of customer service experience
- 7. _________ listen
- 10. The "L" in our Quality Assurance Monitoring Form
- 11. "I will personally take care of this for you." is an example of?
Down
- 1. Key _________ Indicators
- 3. The ability to identify or understand another's situation or feelings
- 4. _____ is listening to what is said.
- 6. Maintain a positive _________
- 8. _______ is hearing what isn't said.
- 9. What, Why, How are examples of what type of questions?
- 11. One company that portrays superior customer service