Across
- 2. Not just what our customers want, but what they?
- 5. The people who call Customer Service
- 6. What you say when someone provides help
- 8. How you greet the customer instead of by "Hey You"
- 10. What you would say when answering the phone
Down
- 1. What you ask
- 3. The opposite of No
- 4. The opposite of ignore
- 7. The opposite of I Can't
- 9. Another word that means delay or pause