Across
- 6. The connection and rapport built with customers.
- 9. Refers to using simple, clear language.
- 10. Building a connection with customers.
- 12. Paying attention to and understanding customer needs.
- 13. Actively involving and connecting with customers.
- 15. Anticipating customer needs and offering solutions.
- 17. Taking ownership of actions and problems.
Down
- 1. The act of conveying information and ideas.
- 2. The specific words and phrases used in communication.
- 3. Engaging and comfortable communication style.
- 4. Taking responsibility for actions and outcomes.
- 5. Showing consideration and appreciation for customers.
- 7. Creating a sense of collaboration with customers.
- 8. Answers or resolutions to problems.
- 9. Focus on solutions and opportunities.
- 11. Information given to improve performance or understanding.
- 14. Understanding and sharing the feelings of others.
- 16. The style and attitude conveyed in communication.
- 18. The overall interaction and service provided to customers.